ESOL For Customer Service Graduates Ready to Enter the Workforce

BCNC recently celebrated the graduation of the most recent cohort of its ESOL for Customer Service Training Program on April 10th, marking a significant milestone as the largest class in the program's history. What sets this graduation apart is not just the size of the class, but also the shifting demographic of the students, with a notable increase in younger participants and those with higher education backgrounds.

In contrast to previous cohorts, which were predominantly comprised of middle-aged women with families (90%) and of Chinese heritage (80%), the ESOL Class of 2024 presents a more diverse population, with students hailing from Haiti, Cape Verde, China, and Vietnam. The class also includes a younger demographic, with many students being single or having immigrated without family. While a significant number of students have higher education backgrounds, many professionals have immigrated with credentials that are not recognized in the U.S., which require them to pivot their career path. Among the applicants are numerous Haitian refugees, who have endured extreme violence yet remain steadfastly motivated to enhance their workforce skills. As we celebrate the achievements of the class, we extend our heartfelt condolences to those affected by the ongoing violence in Haiti. It is our hope that through programs like the ESOL for Customer Service Training, we can provide support for individuals striving to build a better future for themselves and their families.

In a remarkable testament to the program's impact and the determination of its participants, BCNC received 487 applications, underscoring the high demand for such opportunities. Following graduation, five out of eight-teen students in the class secured jobs in the Greater Boston areas. Two students secured positions as technicians, one student found work as a hotel receptionist, and two others are now employed in customer service roles at Boston Logan Airport. Additionally, many students are in the interview process for promising job offers.

One remarkable story from this cohort is that of Jamessey, a student from Haiti. Jamie holds a bachelor's degree in engineering and had previously worked as a math teacher. His dream was to pursue a Ph.D. in civil engineering, but his plans were abruptly halted when his school in Haiti was shut down due to extreme violence. Undeterred, Jamie continued his education through self-study, relying on textbooks to further his knowledge. Upon completing the ESOL class at BCNC, Jamie's dedication and hard work paid off when he was hired as a technician at a hotel in Boston.

Concurrently, Nguyen, a nail technician from Vietnam, is moving closer to her dream of becoming a flight attendant. Tran recently landed a position as a check-in agent at Boston Logan International Airport with Swissport. Additionally, she has applied to continue her education, taking steps to enhance her career prospects.

Thanks to the funding by the City of Boston, Office of Workforce Development and MassHire Metro North Workforce Board, BCNC has the opportunity to continue support and uplift individuals through its programs. The success of Jamessey, Nguyen and their fellow graduates serves as a reminder of the potential for positive change when communities come together to provide resources and guidance to those in need.